FAQ's

1. Is ordering online secure?

Yes! We take your privacy and security very seriously. All information you provide during the ordering process is protected and accessible only to authorized staff. Our team is regularly trained on security and privacy best practices to ensure your data remains safe.
If you have any questions or concerns about the security of your online order, feel free to contact us at @sudaisfatehpuri10@gmail.com.

2. How do I place an order?

Placing an order is quick and simple:

1. Click on the product you’d like to purchase.

2. Select “Add to Cart.”

3. You can add multiple items to your cart before checking out.

4. Once you’re ready, click on the “Cart” icon in the menu.

5. Review your items and click “Proceed to Checkout.”

6. Fill in your billing and shipping details.

7. Review your order details (including total cost).

8. Click “Place Order.”

You’ll receive a confirmation email once your order is placed.
Payment Method: Cash on Delivery (COD) is available.

3. How do I cancel an order?

To cancel your order:

• Registered users: Log in to your account and cancel directly from your order history.

• Guest users: You can call our helpline during office hours to cancel your order.
  You can also cancel your order during the final confirmation call before shipping.

4. What is your returns policy?

Please visit our Return Policy page for detailed information on how to return a product.

5. What is your refund policy?

For information on refunds, please refer to our Refund Policy page.

6. What is your shipping cost?

We’re currently offering Free Shipping on all orders (Shipping Cost: Rs. 0/-).

7. Which courier services do you use for shipping?

We ship orders through trusted partners: M&P, TCS, and Leopards Courier Services.

8. How long does delivery take?

Orders are typically delivered within 2–3 working days after the confirmation call.

9. How can I order an out-of-stock product?

If a product is out of stock, you can pre-order it by contacting us via call or email. We’ll notify you once it’s available again.